Knowledge and skill units of the training program :
Participants in this training program will learn the following training units :
The first training module: The art of etiquette (tariff, its origin, Its importance.
First: the general goal of the first training unit .
This unit aims to gain and develop the knowledge, skills, experiences and positive psychological trends of participants towards the art of etiquette, To enable them to understand and understand the importance of applying etiquette arts and taking into account career protocols in the success of institutional work in organizations and achieving their objectives.
Second: What the participants in the first training unit will learn
Participants in this training module will learn the following knowledge information:
1. Etiquette (tariff, origin, importance).
2. The relationship of etiquette to Arab culture.
3. Courtesy.
4. Simplicity, humility, smile.
5. Handshake.
6. Presentation and acquaintance.
7. Talk to others (serious mistakes in talking).
8. Speaking in a foreign language.
9. Listening (gaining good listening skills).
10. Respect appointments.
11. Telephone talk and etiquette dealing with phone harassment.
12. Culture of apology.
13. Clothes.
14. The colors of the becht at parties, (the method of folding the bisht).
15. I'd like to eat with a fork and a knife, how to deal with hard dishes, what to do if you're given food you don't know, big mistakes on the dining table, what to do if you get an important call when you're on the official table, how to behave if you're in an embarrassing position during the banquet, for example, to drop something on your clothes, for example, how to serve food according to the international system, how to cut fruit at formal parties, where to put the bag or glasses while eating, to prepare a formal table, Determine the primacy of seating guests, face major parties, when buffet parties are held, a reception for a national day or conference, an official dinner. And everything related to the table.
16. Social visits.
17. Gift (reception, presentation and choice of gift).
18. Visit patients (patient handling, dealing with hospital management, patient gift etiquette).
19. Itikit visit without an appointment (very special cases which are solace, patient, new neighbor).
20. I've got elevators and escalator.
Training Unit II: The Art of Dealing with Presidents and Subordinates
First: the general goal of the second training unit .
This unit aims to develop the skills of the participant in dealing with the supervisors in accordance with the standards and literature of the job etiquette in order to achieve positive interaction with the moose and have with them a positive interactive relationship that achieves an efficient and effective working environment that contributes to achieving high productivity. .
Second: What the participants in the second training unit will learn
Participants in this training module will learn the following knowledge information:
1. Introduction to human relations (concept, importance, objectives, importance within the organization- their role in the quality of the administrative process)
2. What is communication and its types (what is communication its elements are important, its types, its means of oral, written, verbal, non-verbal communication, etc.).
3. The dynamics of the communication process (factors affecting the communication process negatively and positively. Rationalizing the behavior of communication workers. Methods and methods of identifying communication problems.
4. Effective communication (elements of effective communication and behaviors and reciprocal relationships and methods of dealing with behavioral attitudes and adapting complementary exchanges to achieve the effectiveness of communication and written listening and how to improve them and oral communication and achieve their effectiveness.
5. Communication barriers (obstacles in the message in his motives, understanding, inclinations or perception, obstacles in the message, obstacles in the means, obstacles in the future, obstacles in the communication environment).
6. Self-theory and its course in human relations (three-dimensional parts of the self - reciprocal, cross-border and hidden relationships).
7. Personality patterns and their role in human relationships (the concept of personal patterns - the role of personal patterns in human relations - how to employ personal patterns in the administrative process).
8. The general concept of human behavior (its characteristics - its motives - its results - analysis of human behavior and psychology - behavioral and personal skills to deal with colleagues, subordinates and clients . .
9. The art of dealing with customers (customer concept - the concept of the art of dealing - the system of dealing with the public and the initial impression - customer patterns and how to deal with them - how to face customer objections).
10. Applications of human relations skills in the administrative process (managing dialogue, meetings, time use and negotiation through the laboratory of effectiveness analysis in dealing (questionnaire).
11. Management leadership (its concept, the five types of management leadership, elements of administrative position, the importance of adopting multiple patterns of leadership, the pattern of values and convictions prevailing in society and its relationship to the effectiveness of positional leadership, the position factors affecting leadership and its overwork, the degree of maturity of subordinates and the leadership patterns they require, the impact of working conditions on the effective leadership style: The theory of the path of goals. The impact of positional factors on the reasons for the leader in making decisions: the model of participation in leadership. Positional leadership in attempts at strategic change.
12. Conflict management in the administrative system (mental impact strategies and factors affecting dealing with different human patterns and dealing with conflicts (practical situations).
13. Analysis of the causes of administrative work problems and classification of conflicts within the administrative environment.
14. Various administrative entrances in dealing with difficult problems and situations and facing work pressures.
15. The functions of managers and their relationships to physiological and psychological health and their relationship to the innovative thinking of the Arab director.
16. Internal and external sources of work pressures, causes, types, developments and how to deal with them.
17. The concept of difficult situations and how to deal with them and the leadership specifications required to face them and make decisions in difficult situations and effective delegation and its impact in the face of labor pressures and time management as an effective tool to face pressures.
18. Anxiety and its impact on morale and effective guidance to control the human soul in order to reduce stress and anxiety.
19. The concept and importance of negotiation (what is negotiation, the components of real negotiation, negotiation and sale, mental trends and estimates of negotiation management (concept and elements).
20. Scientific negotiation (concept of scientific negotiation, negotiating strategies, level of negotiation « your reputation precedes you », strategy (winner/winner), McCleland model of motivation, rules of negotiation, general principles of successful negotiations, procedural principles of sound negotiations, common knowledge about negotiations, practical implementation principles, principles of conduct, negotiating laws, easy negotiating rules, «bargaining (deal) organization», « principled negotiations », «procedures for principled negotiations»).
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