Receptionist training for 2022

The training of receptionists has become important because they form the front of the company and reflect the nature of the relationships within it, which is why we note that companies are now very interested in training receptionists.

All offices that need to deal with customers in any way require the presence of the person responsible for meeting customers. While good phone or email communication skills are important, Face-to-face communication with customers is what separates the receptionist from the customer service person. When the visitor (seller or buyer) comes, Applicant Community members) to your workspace and the first person they will face is the receptionist – first impressions last. therefore It is necessary to have a good receptionist.

The duties of the hotel receptionist are to carry out administrative duties, In general waiting in the lobby and elsewhere, and receive new customers every day, and other functions, We will explain in detail these matters within the training of receptionists

• Receptionists do most of the basic and administrative work in hotels.
• Welcomes and welcomes new customers, He is the one who deals with customers and provides full information about the available room rates and locations of the hotel rooms, It is all known about guests.
• Watch out for customers during their stay at the hotel, And direct visitors to their site.
• Invoices customers.
• Communicates with all parties within the hotel according to the customer’s needs.
• It is his responsibility to deal with customers when they enter and leave.
• He sets and takes the dates of meetings.
• Make and organize new bookings and confirm bookings or departures.
• Answer all inquiries and questions from visitors about the hotel.
• Monitor suspicious visitors with tasks.
• Perform other administrative and office tasks.
• He must have great organizational skills because he is the person in charge of the hotel’s reception and guests talk to him as soon as they enter the hotel.
• Keep the visitors’ office organized.
• Write all the notes about everything.
• Be polite and quiet, Regardless of the customer’s behavior and style.
• The receptionist must have some qualities that make him unique in order to be more successful for the organization and provide good reception for customers.
• Have the skills to respond and resourceful when talking and dealing with visitors and customers.
• The skill of communicating with customers.
• Calm and have anger no matter what the client’s behavior.
• Be familiar with computer software.
• He’s got a good look.
• and the ability to listen and organize, And being a good receptionist, you have to be a good listener, Whether it’s over the phone or customer questions, Because this ability will help you do your job better.
• Leadership and management.
• the ability to work under pressure, and accomplish some work at the same time and master it, It is a skill you have to have to continue this job because you have to do some work together.
• Maintains the confidentiality of customer and customer information.
• He is good at dealing with different segments of society.
• He speaks fluent English with tourists from abroad.

And all of these things will be expanded within the training of receptionists.

The responsibilities of the receptionist are also to manage and receive visitors, but they are slightly different from the receptionist, which we will explain as follows in the training of receptionists

• He makes daily reports.
• Supervising employees and scheduling work.
• Make sure the hotel has a high level of cleanliness and quality.
• It also oversees the quality of the rooms.

Information officer tasks

The role of the head of the information department is simply to guide and organize others, And he does a lot of things, Which we will explain below:

• Be prepared to answer any questions or queries from customers.
• Advising customers on the facilities and services provided.
• resolves complaints from customers, When complex issues arise, It refers them to competent or competent officials.
• Document customer complaints, inquiries and reporting solutions.
• Processes and resolves customer requests submitted.

How much is the salary of the receptionist in hotels as we will know in the training of receptionists

• The salaries of hotel receptionists range from a minimum of £1,300 to a maximum of £5,300, with the increase of the minimum wage over time and experience. The refore, the difference in wages is due to experience. The employee’s experience increases and the salary increases, Experience therefore affects salary increases.
• Salaries for inexperienced staff start at £1,300.
• For employees with up to two years of experience, The salary is £2,100 per month.
• Experienced staff between two and five years are paid £2,700.
• While experienced staff range from five to ten years, Their salaries are usually worth £3,600, When employees have more than 10 years of experience, The salary is £4,300.
• For employees over 15 years of age, The salary is £4,710.
• Staff with more than two decades of experience earn around £5,100.
• There are hourly paid hotels, There are hotels with monthly wages, where wages are determined regardless of the number of working hours, Hourly wages are paid only for good hours.
• Male and female wages make no difference and there is no difference in the wages of workers if the receptionist is male or female.

And all of these things will be expanded within the training of receptionists.

We have put forward the importance, duties and responsibilities of receptionists and why the training of receptionists has become so important.

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