Total Quality Management’s most important standards
Top TQM Comprehensive Quality Management Standards
Comprehensive quality management refers to the proper and correct use of the four management processes (planning, organization, guidance and control) to meet the customer or consumer’s requirements and achieve their level of satisfaction with post-consumer interests. – Get the customer’s evaluation of the product, And strive to improve the quality of the product continuously.
TQM Comprehensive Quality Management Concept
It’s an ongoing process of finding, reducing or removing errors in the manufacturing process, and simplify supply chain management, And improve the customer experience, Ensure timely training of staff.
The concept of comprehensive quality management was formulated by Managing Advisor William Deming, Whose work has had a major impact on Japanese manufacturing.
Comprehensive quality management consists of a range of elements as follows:
Focus on ensuring that there are internal guidelines and standards to reduce errors in your workflow.
Given a structured approach to comprehensive organizational management, The process focuses on improving the quality of organizational outputs, Including goods and services.
Comprehensive quality management focuses on continuously improving practices within the organization. Standards established as part of the overall quality management approach can reflect internal priorities and any existing industrial standards.
Industry standards can be set at multiple levels and may include compliance with different laws and regulations governing specific business processes.
Industry standards can also include the production of items according to a concept standard, Even if the standard is not supported by official regulations.
History of Comprehensive Quality Management TQM
There is no single unified source of the concept of comprehensive quality management, Some experts believe it comes from two books by quality management thinkers, Two “Comprehensive Quality Control” by Armand Feigenbaum and what is comprehensive quality management? By Kaoru Ishikawa.
Others say the term stems from a U.S. Navy initiative that took the advice of Quality Management Director William Deming, which they call comprehensive quality management. Overall quality management did not gain momentum until the 1980s.
The principles and practices of comprehensive quality management can be traced back to the early 20th century and Frederick Taylor’s principles of scientific management, This requires consistent implementation of tasks and inspection of final work to prevent inefficient or poor products from leaving the store.
Another innovation emerged in the 1920s when Walter Schwart took control of the statistical process, Which can be applied at any stage of the production process to predict quality levels.
Throughout the 1920s and 1930s, William Deming developed the theory of controlling statistical processes, which he used to help the U.S. Census Bureau in the early 1940s, It is the first use to control the statistical process outside manufacturing.
The importance of a comprehensive quality system
The advantage of a comprehensive quality management tool is not that an organization creates a custom quality department, But when the entire company is involved in the pursuit of high quality.
Applying this philosophy can help organizations:
Ensuring customer satisfaction and loyalty.
Ensuring increased revenues and increased productivity.
• Reduce excess inventory.
• Improved design.
Adapting to changing market and regulatory environments.
Increase productivity.
• Enhance the market image.
• Eliminate defects
Increased job security.
Improving staff morale.
• Reduce costs.
• Increase profitability.
Overall quality management objectives
The primary goal of overall quality is to achieve the highest level of customer satisfaction through product or service by accurately and efficiently matching customer requirements with product specifications.
Comprehensive quality management aims to hold all parties involved in the production process accountable for the overall quality of the product or final service.
What are the quality costs?
One of the basic principles of comprehensive quality management is that the cost of doing it properly the first time is much lower than the potential cost of doing it properly again, There is a loss when customers abandon products and brands for quality reasons.
There are four basic cost categories:
Evaluation costs:
Evaluation costs cover examination and testing throughout the production cycle, Including verifying that the supplier’s materials meet the specifications and ensuring that the product is acceptable at every stage of production.
Prevention costs:
Prevention costs include appropriate preparation of the work area to increase efficiency and safety, In addition to appropriate training and planning. These costs also include auditing, Prevention-related activities are often the least allocated in the company’s budgets.
External failure costs:
This category covers the cost of problems that arise after the product is put on the market, which may include warranty problems, And return the product, And reforms.
Internal failure costs:
Internal breakdowns are the cost of problems with the product before it reaches the customer, including internal malfunctions that damage devices, which can cause delays and downtime, And the mistakes of running the product, And designs that require rework.
Comprehensive quality management standards
Comprehensive Quality Management is a customer-focused process designed to continuously improve business processes and strive to ensure that all employees work towards the common goal of improving the quality of the product or service provided and improving applicable production procedures.
Particular emphasis is placed on fact-based decision-making, Using performance measurement to monitor progress; A high level of organizational communication is encouraged.
Statistics play a vital role in quality management because predictability of accuracy numerically is much cheaper than examining parts. also, Sometimes the examination is uncomfortable. Nichols said McDonald’s needs to know that every burger is right without having to eat every one.
There is no acceptable set of principles of comprehensive quality management, There are no specific procedures for implementing comprehensive quality management methods and tools.
Organizations are free to implement a comprehensive quality management system using such standards that they deem appropriate.
Generally accepted principles can be described as follows:
• Customer satisfaction.
Staff commitment is achieved through training mechanisms.
• Make fact-based decisions for task forces to collect data and job statistics to ensure that they work within specifications.
Effective communication, There must therefore be an open dialogue in all corners of the Organization.
Strategic thinking as quality must be part of the organization’s long-term vision.
• An integrated system that represents a common vision that includes knowledge and commitment to the principles of quality that bind each individual in the company to others, It is also important to understand suppliers as an important part of this communication process.
• Continuous improvement where every employee should always think about how to do their job better.
Business sectors applying comprehensive quality management
Despite its growth in manufacturing, Its principles can be applied to a variety of industries, Focusing on long-term change rather than short-term goals.
With that in mind, Designed to provide a coherent vision of systemic change, They are used in many industries, Including manufacturing, banking, finance and medicine.
These techniques can also be applied to all departments within a single organization, This helps to ensure that all employees work to achieve the company’s stated objectives and improve the performance of different areas and relevant departments, marketing, production and staff training.
