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حقيبة تدريبية
حقيبة تفاعلية
حقيبة تدريبية شاملة

مميزات الحقيبة

مذكرة المتدرب
دليل المدرب
الأنشطة
نسخة العرض
فيديوهات
الملف التعريفي
تحميل نموذج مجاني
أضافة للسلة
حقيبة تدريبية شاملة
تحديث سنة 2024
تحميل نموذج مجاني

Training bag: Career etiquette skills

Training bag: Career etiquette skills

مراجعة
English - العربية
محاضرات تفاعلية
حقيبة تدريبية شاملة

مميزات الحقيبة

مذكرة المتدرب
دليل المدرب
الأنشطة
نسخة العرض
فيديوهات
الملف التعريفي
تحميل نموذج مجاني
أضافة للسلة

Training bag: Career etiquette skills

The concept of business ethics and its importance :

Concept :
ETHICS generally refers to the ethical values and standards on which members of society are based for the purpose of distinguishing between what is right and what is wrong and seems to have developed these values and standards to form a civilized vessel for them over successive periods of time and in this context can look at primitive societies and their strict ethical standards, then industrial societies and their flexible renewable ethical standards and finally the global knowledge community and its relative ethical standards that accommodate this tremendous development in the overall economic, social and cultural conditions. and other technological.
There are many sources on which ethics are based in any society, and the importance of these relative sources and their ability to shape ethical standards and principles vary from society to society and from time to time, Religion, history, traditions, national and national culture, tribal and family formation, the emergence of reference groups, leaders, political parties, the media, their development and the scientific and practical experience of society are all sources that contribute to shaping business ethics in any society.
The development of the concept of ethics in business has been brushed aside :
The first is that the ethical standards and values of the objectives and objectives stated by business organizations are taken into account in the interests of all parties and do not violate the general rules and moral law of society.
Within the same direction, the Machiavelli principle could be (the end justifies the means)
It is so prevalent that immoral and illegal means, methods and methods are used to achieve legitimate, ethical and correct objectives.
The second is to include the correct ethical and behavioral standards as well as the objectives, objectives and means used to achieve these goals.
What is more complex here is how to find objective measurement criteria for non-financial and behavioral considerations in the decisions of business organizations, especially since many of these decisions cannot be analysed only by the cost and returns criteria associated with such decisions.
Importance:
Adherence to principles and ethical behaviour, whether at the individual level in employment, in a particular profession, group or business organization, is of paramount importance to different segments of society, as this strengthens adherence to the principles of correct and honest action and keeps the organization from seeing its interests with a narrow perspective that accommodates only specific criteria that are reflected in financial considerations that have short-term benefits but will certainly have a negative impact in the long term.
And in our developing and Islamic societies in particular Islam is considered the cultural and human vessel that presents high moral concepts In various aspects of life, individuals and organizations have derived from them the rules of work and codes of ethics theoretically at least acceptable and good, while the reality of the situation indicates that there is a big gap between this civilized vessel and the actual practices of these individuals and organizations, If we may find similar practices in the developed world, but on a smaller scale.
If we want to point out the most important benefits that business organizations can receive from their commitment to a valued ethical perspective at work that gives importance to this commitment, we can point out the following:
1– The traditional perspective of work, which sees a conflict between achieving the interests of the business organization of material profit and adherence to ethical standards, which have been presented as reducing efficiency within this traditional perspective, cannot be accepted. In the modern perspective, we find a positive correlation between the moral obligation and the financial returns of the organization, although not in the short term, it will certainly be clear in the long term.
2. Business organizations may be very costly as a result of ignoring adherence to ethical standards, and here comes the immoral behaviour that puts the organization in the face of many lawsuits and sometimes even criminality, especially if the organization goes too far and focuses heavily on the principle of majority and the economic model away from socio-ethical economic orientation.
Strengthening the organization’s reputation in the local, regional and international environment also has a positive impact on the organization.
4– Modern trends consider that ignoring ethics at work is an exodus towards narrow self-interest, while adherence to the ethical dimensions of work places them within the framework of enlightened self-interest and it is well known that negative reactions to immoral behaviour may arise from competitors, the Government and other segments of society, thereby damaging the organization’s reputation in the long run.
5– Obtaining international certificates and special work privileges is accompanied by the organization’s commitment to many ethical standards within the framework of production, distribution, consumption, use, recognition of privacy, honest work, mutual trust, accuracy and validity of information.
This training bag :
We at The Success Skills Foundation for Human Development as an Arab training experience house specializing in providing training and advisory programs in the field of human development administrative and educational we found that we must design a training bag to meet this functional need in the field of functional etiquette applications.
Where this training bag works to provide a comprehensive knowledge visualization of the skills of job etiquette in the work environment, This bag is not limited to this presentation of the cognitive side of the enriching, Rather, it goes beyond it to practical experiences from actual practices from our training and educational expertise that we transfer to participants in the training program.
This experience provided by this training bag coincides with the directions of the Foundation for Success Skills for Human Development, which takes care of the synergy of the theoretical and applied aspects in the context of practical training finds a place in theoretical thinking and practice in the training room.
And in light of this trend, The skills of success look forward to providing a training bag in which participants find what they are weighing, and what they benefit from in their educational practices.
We look forward to this training bag, and other products we produce in the Foundation of Success Skills for Human Development, An entry point for a broader and in-depth dialogue leading to the creation of interactive educational climates that lead to a shift in the educational process as a whole, And what is happening in the classroom in particular in its social context in all its dimensions.
We have focused at The Success Skills Foundation for Human Development to be a fun and useful course and therefore in a physical training operator in which the participant learns and practices active learning in order to effectively learn the skills of functional etiquette in an environment similar to the reality of administrative and functional practices in his work environment.
Here we invite you to know the specifications of the training bag.
Targeted from the training program
 
This training bag is a prerequisite for all new administrative or employees who wish to exercise or supervise leadership management work:
This training portfolio directly targets administrative leaders working at all the highest, middle, supervisory and executive levels working in the field of administrative leadership (women’s men), It also focuses on preparing second-row leaders to carry out their leadership tasks and preparing them for effective leadership.
This training portfolio is therefore a prerequisite for anyone seeking effective management leadership or currently working in a leadership position in their organization and is directly targeted at:
1. Senior job holders, executives and managers looking for excellence.
2. All officials from all departments and units of different institutions and private and governmental organizations.
3. Gentlemen members of the senior and middle management.
4. Department managers/regions, department heads.
5. Candidates for these positions that seek success in the face of labor pressures, difficult situations and excellence in performance behavior and work.
 
Objectives of the training program
 
Objectives of the training program
First : The overall objective of the training program :
Enriching and developing the participants’ experiences and hone their skills of etiquette skills and career protocol, promoting the literature of career dealing and developing public relations skills and outstanding service within work environments so that the participant acts efficiently and effectively enabling him, God willing, to succeed in positive interaction with his job, colleagues, superiors, subordinates and clients in order to achieve high productivity in his own work tasks and in his interaction with his team and organization.
Second : The detailed objectives of the training program :
At the end of this course, each trainee will be able to :
1. Give participants full knowledge of the concepts and basics of both etiquette and protocol.
‏
2. Give participants the necessary and internationally recognized knowledge and skills in dealing with dignitaries and official guests and at various local and international events, events and forums.
‏
3. Simplify the concepts of etiquette and protocol and explore their organic relationship to everyday individual behaviors.
‏
4. Clarify the extent of the relationship between the rules of etiquette and the international protocol and the principles and fundamentals of both Islamic culture, Arab customs, traditions and morals.
5. Give participants the knowledge and skills necessary to control the operational process within administrative work environments in order to achieve respect, efficiency and effectiveness of the practice of ethical systems (etiquette) in work environments.
6. Give participants the necessary knowledge and skills in organizing discussion and negotiation meetings, official meetings and official and public celebrations in accordance with etiquette rules and international protocol.
‏
7. Give participants the necessary skills in the field of social etiquette and develop their skills, to apply etiquette in their social lives and daily dealings and to face the various circumstances of the other party.
‏
8. Deepening the knowledge and skills development of participants in the practice and application of etiquette and protocol in the field of career work.
 
Cognitive and knowledge units of the training program
 
Knowledge and skill units of the training program :
Participants in this training program will learn the following training units :
The first training module: The art of etiquette (tariff, its origin, Its importance.
First: the general goal of the first training unit .
This unit aims to gain and develop the knowledge, skills, experiences and positive psychological trends of participants towards the art of etiquette, To enable them to understand and understand the importance of applying etiquette arts and taking into account career protocols in the success of institutional work in organizations and achieving their objectives.
Second: What the participants in the first training unit will learn
Participants in this training module will learn the following knowledge information:
1. Etiquette (tariff, origin, importance).
‏
2. The relationship of etiquette to Arab culture.
‏
3. Courtesy.
4. Simplicity, humility, smile.
‏
5. Handshake.
‏
6. Presentation and acquaintance.
‏
7. Talk to others (serious mistakes in talking).
‏
8. Speaking in a foreign language.
‏
9. Listening (gaining good listening skills).
‏
10. Respect appointments.
‏
11. Telephone talk and etiquette dealing with phone harassment.
‏
12. Culture of apology.
‏
13. Clothes.
14. The colors of the becht at parties, (the method of folding the bisht).
‏
15. I’d like to eat with a fork and a knife, how to deal with hard dishes, what to do if you’re given food you don’t know, big mistakes on the dining table, what to do if you get an important call when you’re on the official table, how to behave if you’re in an embarrassing position during the banquet, for example, to drop something on your clothes, for example, how to serve food according to the international system, how to cut fruit at formal parties, where to put the bag or glasses while eating, to prepare a formal table, Determine the primacy of seating guests, face major parties, when buffet parties are held, a reception for a national day or conference, an official dinner. And everything related to the table.
16. Social visits.
17. Gift (reception, presentation and choice of gift).
‏
18. Visit patients (patient handling, dealing with hospital management, patient gift etiquette).
‏
19. Itikit visit without an appointment (very special cases which are solace, patient, new neighbor).
‏
20. I’ve got elevators and escalator.
Training Unit II: The Art of Dealing with Presidents and Subordinates
First: the general goal of the second training unit .
This unit aims to develop the skills of the participant in dealing with the supervisors in accordance with the standards and literature of the job etiquette in order to achieve positive interaction with the moose and have with them a positive interactive relationship that achieves an efficient and effective working environment that contributes to achieving high productivity. .
Second: What the participants in the second training unit will learn
Participants in this training module will learn the following knowledge information:
1. Introduction to human relations (concept, importance, objectives, importance within the organization- their role in the quality of the administrative process)
2. What is communication and its types (what is communication its elements are important, its types, its means of oral, written, verbal, non-verbal communication, etc.).
3. The dynamics of the communication process (factors affecting the communication process negatively and positively. Rationalizing the behavior of communication workers. Methods and methods of identifying communication problems.
4. Effective communication (elements of effective communication and behaviors and reciprocal relationships and methods of dealing with behavioral attitudes and adapting complementary exchanges to achieve the effectiveness of communication and written listening and how to improve them and oral communication and achieve their effectiveness.
5. Communication barriers (obstacles in the message in his motives, understanding, inclinations or perception, obstacles in the message, obstacles in the means, obstacles in the future, obstacles in the communication environment).
6. Self-theory and its course in human relations (three-dimensional parts of the self – reciprocal, cross-border and hidden relationships).
7. Personality patterns and their role in human relationships (the concept of personal patterns – the role of personal patterns in human relations – how to employ personal patterns in the administrative process).
8. The general concept of human behavior (its characteristics – its motives – its results – analysis of human behavior and psychology – behavioral and personal skills to deal with colleagues, subordinates and clients . .
9. The art of dealing with customers (customer concept – the concept of the art of dealing – the system of dealing with the public and the initial impression – customer patterns and how to deal with them – how to face customer objections).
10. Applications of human relations skills in the administrative process (managing dialogue, meetings, time use and negotiation through the laboratory of effectiveness analysis in dealing (questionnaire).
11. Management leadership (its concept, the five types of management leadership, elements of administrative position, the importance of adopting multiple patterns of leadership, the pattern of values and convictions prevailing in society and its relationship to the effectiveness of positional leadership, the position factors affecting leadership and its overwork, the degree of maturity of subordinates and the leadership patterns they require, the impact of working conditions on the effective leadership style: The theory of the path of goals. The impact of positional factors on the reasons for the leader in making decisions: the model of participation in leadership. Positional leadership in attempts at strategic change.
12. Conflict management in the administrative system (mental impact strategies and factors affecting dealing with different human patterns and dealing with conflicts (practical situations).
13. Analysis of the causes of administrative work problems and classification of conflicts within the administrative environment.
14. Various administrative entrances in dealing with difficult problems and situations and facing work pressures.
15. The functions of managers and their relationships to physiological and psychological health and their relationship to the innovative thinking of the Arab director.
16. Internal and external sources of work pressures, causes, types, developments and how to deal with them.
17. The concept of difficult situations and how to deal with them and the leadership specifications required to face them and make decisions in difficult situations and effective delegation and its impact in the face of labor pressures and time management as an effective tool to face pressures.
18. Anxiety and its impact on morale and effective guidance to control the human soul in order to reduce stress and anxiety.
19. The concept and importance of negotiation (what is negotiation, the components of real negotiation, negotiation and sale, mental trends and estimates of negotiation management (concept and elements).
20. Scientific negotiation (concept of scientific negotiation, negotiating strategies, level of negotiation « your reputation precedes you », strategy (winner/winner), McCleland model of motivation, rules of negotiation, general principles of successful negotiations, procedural principles of sound negotiations, common knowledge about negotiations, practical implementation principles, principles of conduct, negotiating laws, easy negotiating rules, «bargaining (deal) organization», « principled negotiations », «procedures for principled negotiations»).
 

™IMAS

ضمن مفاهيم تصميم الأنظمة المنهجية في التدريب، تأتي مصفوفة IMAS كأداة من أدوات صناعة التدريب المعاصرة، والتي تتعامل مع آلية تجميع عناصر الحقيبة التدريبية في شكل متكامل ومتماسك لضمان توافق هذه العناصر مع تحقيق أهداف التدريب ورفع كفاءة الأداء مشارك ومدرب ومنظم. إنه يمكّن المطور من تطوير سيناريو تدريب احترافي مدروس جيدًا وإدارة وقت الجلسة التدريبية. يمكن للجلسة معالجة أي موضوع.

المؤسسة العامة للتدريب التقني والمهني

صممت منهجية خاصة بالجودة الداخلية في الوحدات التدريبية التابعة لها، حيث تشمل على خمسة معايير رئيسية، تتضمن الإدارة والقيادة، والمدربين، والخدمات المقدمة للمتدربين، والمناهج، وبيئة التدريب، وذلك بهدف تطوير جودة التدريب المقدم في المنشآت التدريبية لمواكبة حاجة سوق العمل المحلي.

™ISID

يعد أول برنامج من نوعه في تقييم وتصنيف الحقائب التدريبية ويهدف إلى أن يكون مرجعاً مهماً للشركات والمؤسسات لضمان جودة التدريب المقدم لكوادرها من أجل تطوير الأداء وتطويره وتحسينه. إن جعل هذه المعايير دولية ليس فقط لأنها منتشرة في أكثر من قارة واحدة ومئات البلدان والمنظمات، ولكن أيضًا لأنها متوافقة مع العديد. تقنيات أسترالية ويابانية وكندية وأمريكية.

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Training bag: Career etiquette skills

The concept of business ethics and its importance :

Concept :
ETHICS generally refers to the ethical values and standards on which members of society are based for the purpose of distinguishing between what is right and what is wrong and seems to have developed these values and standards to form a civilized vessel for them over successive periods of time and in this context can look at primitive societies and their strict ethical standards, then industrial societies and their flexible renewable ethical standards and finally the global knowledge community and its relative ethical standards that accommodate this tremendous development in the overall economic, social and cultural conditions. and other technological.
There are many sources on which ethics are based in any society, and the importance of these relative sources and their ability to shape ethical standards and principles vary from society to society and from time to time, Religion, history, traditions, national and national culture, tribal and family formation, the emergence of reference groups, leaders, political parties, the media, their development and the scientific and practical experience of society are all sources that contribute to shaping business ethics in any society.
The development of the concept of ethics in business has been brushed aside :
The first is that the ethical standards and values of the objectives and objectives stated by business organizations are taken into account in the interests of all parties and do not violate the general rules and moral law of society.
Within the same direction, the Machiavelli principle could be (the end justifies the means)
It is so prevalent that immoral and illegal means, methods and methods are used to achieve legitimate, ethical and correct objectives.
The second is to include the correct ethical and behavioral standards as well as the objectives, objectives and means used to achieve these goals.
What is more complex here is how to find objective measurement criteria for non-financial and behavioral considerations in the decisions of business organizations, especially since many of these decisions cannot be analysed only by the cost and returns criteria associated with such decisions.
Importance:
Adherence to principles and ethical behaviour, whether at the individual level in employment, in a particular profession, group or business organization, is of paramount importance to different segments of society, as this strengthens adherence to the principles of correct and honest action and keeps the organization from seeing its interests with a narrow perspective that accommodates only specific criteria that are reflected in financial considerations that have short-term benefits but will certainly have a negative impact in the long term.
And in our developing and Islamic societies in particular Islam is considered the cultural and human vessel that presents high moral concepts In various aspects of life, individuals and organizations have derived from them the rules of work and codes of ethics theoretically at least acceptable and good, while the reality of the situation indicates that there is a big gap between this civilized vessel and the actual practices of these individuals and organizations, If we may find similar practices in the developed world, but on a smaller scale.
If we want to point out the most important benefits that business organizations can receive from their commitment to a valued ethical perspective at work that gives importance to this commitment, we can point out the following:
1– The traditional perspective of work, which sees a conflict between achieving the interests of the business organization of material profit and adherence to ethical standards, which have been presented as reducing efficiency within this traditional perspective, cannot be accepted. In the modern perspective, we find a positive correlation between the moral obligation and the financial returns of the organization, although not in the short term, it will certainly be clear in the long term.
2. Business organizations may be very costly as a result of ignoring adherence to ethical standards, and here comes the immoral behaviour that puts the organization in the face of many lawsuits and sometimes even criminality, especially if the organization goes too far and focuses heavily on the principle of majority and the economic model away from socio-ethical economic orientation.
Strengthening the organization’s reputation in the local, regional and international environment also has a positive impact on the organization.
4– Modern trends consider that ignoring ethics at work is an exodus towards narrow self-interest, while adherence to the ethical dimensions of work places them within the framework of enlightened self-interest and it is well known that negative reactions to immoral behaviour may arise from competitors, the Government and other segments of society, thereby damaging the organization’s reputation in the long run.
5– Obtaining international certificates and special work privileges is accompanied by the organization’s commitment to many ethical standards within the framework of production, distribution, consumption, use, recognition of privacy, honest work, mutual trust, accuracy and validity of information.
This training bag :
We at The Success Skills Foundation for Human Development as an Arab training experience house specializing in providing training and advisory programs in the field of human development administrative and educational we found that we must design a training bag to meet this functional need in the field of functional etiquette applications.
Where this training bag works to provide a comprehensive knowledge visualization of the skills of job etiquette in the work environment, This bag is not limited to this presentation of the cognitive side of the enriching, Rather, it goes beyond it to practical experiences from actual practices from our training and educational expertise that we transfer to participants in the training program.
This experience provided by this training bag coincides with the directions of the Foundation for Success Skills for Human Development, which takes care of the synergy of the theoretical and applied aspects in the context of practical training finds a place in theoretical thinking and practice in the training room.
And in light of this trend, The skills of success look forward to providing a training bag in which participants find what they are weighing, and what they benefit from in their educational practices.
We look forward to this training bag, and other products we produce in the Foundation of Success Skills for Human Development, An entry point for a broader and in-depth dialogue leading to the creation of interactive educational climates that lead to a shift in the educational process as a whole, And what is happening in the classroom in particular in its social context in all its dimensions.
We have focused at The Success Skills Foundation for Human Development to be a fun and useful course and therefore in a physical training operator in which the participant learns and practices active learning in order to effectively learn the skills of functional etiquette in an environment similar to the reality of administrative and functional practices in his work environment.
Here we invite you to know the specifications of the training bag.
Targeted from the training program
 
This training bag is a prerequisite for all new administrative or employees who wish to exercise or supervise leadership management work:
This training portfolio directly targets administrative leaders working at all the highest, middle, supervisory and executive levels working in the field of administrative leadership (women’s men), It also focuses on preparing second-row leaders to carry out their leadership tasks and preparing them for effective leadership.
This training portfolio is therefore a prerequisite for anyone seeking effective management leadership or currently working in a leadership position in their organization and is directly targeted at:
1. Senior job holders, executives and managers looking for excellence.
2. All officials from all departments and units of different institutions and private and governmental organizations.
3. Gentlemen members of the senior and middle management.
4. Department managers/regions, department heads.
5. Candidates for these positions that seek success in the face of labor pressures, difficult situations and excellence in performance behavior and work.
 
Objectives of the training program
 
Objectives of the training program
First : The overall objective of the training program :
Enriching and developing the participants’ experiences and hone their skills of etiquette skills and career protocol, promoting the literature of career dealing and developing public relations skills and outstanding service within work environments so that the participant acts efficiently and effectively enabling him, God willing, to succeed in positive interaction with his job, colleagues, superiors, subordinates and clients in order to achieve high productivity in his own work tasks and in his interaction with his team and organization.
Second : The detailed objectives of the training program :
At the end of this course, each trainee will be able to :
1. Give participants full knowledge of the concepts and basics of both etiquette and protocol.
‏
2. Give participants the necessary and internationally recognized knowledge and skills in dealing with dignitaries and official guests and at various local and international events, events and forums.
‏
3. Simplify the concepts of etiquette and protocol and explore their organic relationship to everyday individual behaviors.
‏
4. Clarify the extent of the relationship between the rules of etiquette and the international protocol and the principles and fundamentals of both Islamic culture, Arab customs, traditions and morals.
5. Give participants the knowledge and skills necessary to control the operational process within administrative work environments in order to achieve respect, efficiency and effectiveness of the practice of ethical systems (etiquette) in work environments.
6. Give participants the necessary knowledge and skills in organizing discussion and negotiation meetings, official meetings and official and public celebrations in accordance with etiquette rules and international protocol.
‏
7. Give participants the necessary skills in the field of social etiquette and develop their skills, to apply etiquette in their social lives and daily dealings and to face the various circumstances of the other party.
‏
8. Deepening the knowledge and skills development of participants in the practice and application of etiquette and protocol in the field of career work.
 
Cognitive and knowledge units of the training program
 
Knowledge and skill units of the training program :
Participants in this training program will learn the following training units :
The first training module: The art of etiquette (tariff, its origin, Its importance.
First: the general goal of the first training unit .
This unit aims to gain and develop the knowledge, skills, experiences and positive psychological trends of participants towards the art of etiquette, To enable them to understand and understand the importance of applying etiquette arts and taking into account career protocols in the success of institutional work in organizations and achieving their objectives.
Second: What the participants in the first training unit will learn
Participants in this training module will learn the following knowledge information:
1. Etiquette (tariff, origin, importance).
‏
2. The relationship of etiquette to Arab culture.
‏
3. Courtesy.
4. Simplicity, humility, smile.
‏
5. Handshake.
‏
6. Presentation and acquaintance.
‏
7. Talk to others (serious mistakes in talking).
‏
8. Speaking in a foreign language.
‏
9. Listening (gaining good listening skills).
‏
10. Respect appointments.
‏
11. Telephone talk and etiquette dealing with phone harassment.
‏
12. Culture of apology.
‏
13. Clothes.
14. The colors of the becht at parties, (the method of folding the bisht).
‏
15. I’d like to eat with a fork and a knife, how to deal with hard dishes, what to do if you’re given food you don’t know, big mistakes on the dining table, what to do if you get an important call when you’re on the official table, how to behave if you’re in an embarrassing position during the banquet, for example, to drop something on your clothes, for example, how to serve food according to the international system, how to cut fruit at formal parties, where to put the bag or glasses while eating, to prepare a formal table, Determine the primacy of seating guests, face major parties, when buffet parties are held, a reception for a national day or conference, an official dinner. And everything related to the table.
16. Social visits.
17. Gift (reception, presentation and choice of gift).
‏
18. Visit patients (patient handling, dealing with hospital management, patient gift etiquette).
‏
19. Itikit visit without an appointment (very special cases which are solace, patient, new neighbor).
‏
20. I’ve got elevators and escalator.
Training Unit II: The Art of Dealing with Presidents and Subordinates
First: the general goal of the second training unit .
This unit aims to develop the skills of the participant in dealing with the supervisors in accordance with the standards and literature of the job etiquette in order to achieve positive interaction with the moose and have with them a positive interactive relationship that achieves an efficient and effective working environment that contributes to achieving high productivity. .
Second: What the participants in the second training unit will learn
Participants in this training module will learn the following knowledge information:
1. Introduction to human relations (concept, importance, objectives, importance within the organization- their role in the quality of the administrative process)
2. What is communication and its types (what is communication its elements are important, its types, its means of oral, written, verbal, non-verbal communication, etc.).
3. The dynamics of the communication process (factors affecting the communication process negatively and positively. Rationalizing the behavior of communication workers. Methods and methods of identifying communication problems.
4. Effective communication (elements of effective communication and behaviors and reciprocal relationships and methods of dealing with behavioral attitudes and adapting complementary exchanges to achieve the effectiveness of communication and written listening and how to improve them and oral communication and achieve their effectiveness.
5. Communication barriers (obstacles in the message in his motives, understanding, inclinations or perception, obstacles in the message, obstacles in the means, obstacles in the future, obstacles in the communication environment).
6. Self-theory and its course in human relations (three-dimensional parts of the self – reciprocal, cross-border and hidden relationships).
7. Personality patterns and their role in human relationships (the concept of personal patterns – the role of personal patterns in human relations – how to employ personal patterns in the administrative process).
8. The general concept of human behavior (its characteristics – its motives – its results – analysis of human behavior and psychology – behavioral and personal skills to deal with colleagues, subordinates and clients . .
9. The art of dealing with customers (customer concept – the concept of the art of dealing – the system of dealing with the public and the initial impression – customer patterns and how to deal with them – how to face customer objections).
10. Applications of human relations skills in the administrative process (managing dialogue, meetings, time use and negotiation through the laboratory of effectiveness analysis in dealing (questionnaire).
11. Management leadership (its concept, the five types of management leadership, elements of administrative position, the importance of adopting multiple patterns of leadership, the pattern of values and convictions prevailing in society and its relationship to the effectiveness of positional leadership, the position factors affecting leadership and its overwork, the degree of maturity of subordinates and the leadership patterns they require, the impact of working conditions on the effective leadership style: The theory of the path of goals. The impact of positional factors on the reasons for the leader in making decisions: the model of participation in leadership. Positional leadership in attempts at strategic change.
12. Conflict management in the administrative system (mental impact strategies and factors affecting dealing with different human patterns and dealing with conflicts (practical situations).
13. Analysis of the causes of administrative work problems and classification of conflicts within the administrative environment.
14. Various administrative entrances in dealing with difficult problems and situations and facing work pressures.
15. The functions of managers and their relationships to physiological and psychological health and their relationship to the innovative thinking of the Arab director.
16. Internal and external sources of work pressures, causes, types, developments and how to deal with them.
17. The concept of difficult situations and how to deal with them and the leadership specifications required to face them and make decisions in difficult situations and effective delegation and its impact in the face of labor pressures and time management as an effective tool to face pressures.
18. Anxiety and its impact on morale and effective guidance to control the human soul in order to reduce stress and anxiety.
19. The concept and importance of negotiation (what is negotiation, the components of real negotiation, negotiation and sale, mental trends and estimates of negotiation management (concept and elements).
20. Scientific negotiation (concept of scientific negotiation, negotiating strategies, level of negotiation « your reputation precedes you », strategy (winner/winner), McCleland model of motivation, rules of negotiation, general principles of successful negotiations, procedural principles of sound negotiations, common knowledge about negotiations, practical implementation principles, principles of conduct, negotiating laws, easy negotiating rules, «bargaining (deal) organization», « principled negotiations », «procedures for principled negotiations»).
 

™IMAS

ضمن مفاهيم تصميم الأنظمة المنهجية في التدريب، تأتي مصفوفة IMAS كأداة من أدوات صناعة التدريب المعاصرة، والتي تتعامل مع آلية تجميع عناصر الحقيبة التدريبية في شكل متكامل ومتماسك لضمان توافق هذه العناصر مع تحقيق أهداف التدريب ورفع كفاءة الأداء مشارك ومدرب ومنظم. إنه يمكّن المطور من تطوير سيناريو تدريب احترافي مدروس جيدًا وإدارة وقت الجلسة التدريبية. يمكن للجلسة معالجة أي موضوع.

المؤسسة العامة للتدريب التقني والمهني

صممت منهجية خاصة بالجودة الداخلية في الوحدات التدريبية التابعة لها، حيث تشمل على خمسة معايير رئيسية، تتضمن الإدارة والقيادة، والمدربين، والخدمات المقدمة للمتدربين، والمناهج، وبيئة التدريب، وذلك بهدف تطوير جودة التدريب المقدم في المنشآت التدريبية لمواكبة حاجة سوق العمل المحلي.

™ISID

يعد أول برنامج من نوعه في تقييم وتصنيف الحقائب التدريبية ويهدف إلى أن يكون مرجعاً مهماً للشركات والمؤسسات لضمان جودة التدريب المقدم لكوادرها من أجل تطوير الأداء وتطويره وتحسينه. إن جعل هذه المعايير دولية ليس فقط لأنها منتشرة في أكثر من قارة واحدة ومئات البلدان والمنظمات، ولكن أيضًا لأنها متوافقة مع العديد. تقنيات أسترالية ويابانية وكندية وأمريكية.

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حقيبة تدريبية شاملة
حقيبة تدريبية شاملة

مميزات الحقيبة

مذكرة المتدرب
دليل المدرب
الأنشطة
نسخة العرض
فيديوهات
الملف التعريفي
تحميل نموذج مجاني
أضافة للسلة
تحديث سنة 2024
تحميل نموذج مجاني

Training bag: Career etiquette skills

Training bag: Career etiquette skills

مراجعة
English - العربية
محاضرات تفاعلية

مميزات الحقيبة

مذكرة المتدرب
دليل المدرب
الأنشطة
نسخة العرض
فيديوهات
الملف التعريفي
تحميل نموذج مجاني
أضافة للسلة

Training bag: Career etiquette skills

The concept of business ethics and its importance :

Concept :
ETHICS generally refers to the ethical values and standards on which members of society are based for the purpose of distinguishing between what is right and what is wrong and seems to have developed these values and standards to form a civilized vessel for them over successive periods of time and in this context can look at primitive societies and their strict ethical standards, then industrial societies and their flexible renewable ethical standards and finally the global knowledge community and its relative ethical standards that accommodate this tremendous development in the overall economic, social and cultural conditions. and other technological.
There are many sources on which ethics are based in any society, and the importance of these relative sources and their ability to shape ethical standards and principles vary from society to society and from time to time, Religion, history, traditions, national and national culture, tribal and family formation, the emergence of reference groups, leaders, political parties, the media, their development and the scientific and practical experience of society are all sources that contribute to shaping business ethics in any society.
The development of the concept of ethics in business has been brushed aside :
The first is that the ethical standards and values of the objectives and objectives stated by business organizations are taken into account in the interests of all parties and do not violate the general rules and moral law of society.
Within the same direction, the Machiavelli principle could be (the end justifies the means)
It is so prevalent that immoral and illegal means, methods and methods are used to achieve legitimate, ethical and correct objectives.
The second is to include the correct ethical and behavioral standards as well as the objectives, objectives and means used to achieve these goals.
What is more complex here is how to find objective measurement criteria for non-financial and behavioral considerations in the decisions of business organizations, especially since many of these decisions cannot be analysed only by the cost and returns criteria associated with such decisions.
Importance:
Adherence to principles and ethical behaviour, whether at the individual level in employment, in a particular profession, group or business organization, is of paramount importance to different segments of society, as this strengthens adherence to the principles of correct and honest action and keeps the organization from seeing its interests with a narrow perspective that accommodates only specific criteria that are reflected in financial considerations that have short-term benefits but will certainly have a negative impact in the long term.
And in our developing and Islamic societies in particular Islam is considered the cultural and human vessel that presents high moral concepts In various aspects of life, individuals and organizations have derived from them the rules of work and codes of ethics theoretically at least acceptable and good, while the reality of the situation indicates that there is a big gap between this civilized vessel and the actual practices of these individuals and organizations, If we may find similar practices in the developed world, but on a smaller scale.
If we want to point out the most important benefits that business organizations can receive from their commitment to a valued ethical perspective at work that gives importance to this commitment, we can point out the following:
1– The traditional perspective of work, which sees a conflict between achieving the interests of the business organization of material profit and adherence to ethical standards, which have been presented as reducing efficiency within this traditional perspective, cannot be accepted. In the modern perspective, we find a positive correlation between the moral obligation and the financial returns of the organization, although not in the short term, it will certainly be clear in the long term.
2. Business organizations may be very costly as a result of ignoring adherence to ethical standards, and here comes the immoral behaviour that puts the organization in the face of many lawsuits and sometimes even criminality, especially if the organization goes too far and focuses heavily on the principle of majority and the economic model away from socio-ethical economic orientation.
Strengthening the organization’s reputation in the local, regional and international environment also has a positive impact on the organization.
4– Modern trends consider that ignoring ethics at work is an exodus towards narrow self-interest, while adherence to the ethical dimensions of work places them within the framework of enlightened self-interest and it is well known that negative reactions to immoral behaviour may arise from competitors, the Government and other segments of society, thereby damaging the organization’s reputation in the long run.
5– Obtaining international certificates and special work privileges is accompanied by the organization’s commitment to many ethical standards within the framework of production, distribution, consumption, use, recognition of privacy, honest work, mutual trust, accuracy and validity of information.
This training bag :
We at The Success Skills Foundation for Human Development as an Arab training experience house specializing in providing training and advisory programs in the field of human development administrative and educational we found that we must design a training bag to meet this functional need in the field of functional etiquette applications.
Where this training bag works to provide a comprehensive knowledge visualization of the skills of job etiquette in the work environment, This bag is not limited to this presentation of the cognitive side of the enriching, Rather, it goes beyond it to practical experiences from actual practices from our training and educational expertise that we transfer to participants in the training program.
This experience provided by this training bag coincides with the directions of the Foundation for Success Skills for Human Development, which takes care of the synergy of the theoretical and applied aspects in the context of practical training finds a place in theoretical thinking and practice in the training room.
And in light of this trend, The skills of success look forward to providing a training bag in which participants find what they are weighing, and what they benefit from in their educational practices.
We look forward to this training bag, and other products we produce in the Foundation of Success Skills for Human Development, An entry point for a broader and in-depth dialogue leading to the creation of interactive educational climates that lead to a shift in the educational process as a whole, And what is happening in the classroom in particular in its social context in all its dimensions.
We have focused at The Success Skills Foundation for Human Development to be a fun and useful course and therefore in a physical training operator in which the participant learns and practices active learning in order to effectively learn the skills of functional etiquette in an environment similar to the reality of administrative and functional practices in his work environment.
Here we invite you to know the specifications of the training bag.
Targeted from the training program
 
This training bag is a prerequisite for all new administrative or employees who wish to exercise or supervise leadership management work:
This training portfolio directly targets administrative leaders working at all the highest, middle, supervisory and executive levels working in the field of administrative leadership (women’s men), It also focuses on preparing second-row leaders to carry out their leadership tasks and preparing them for effective leadership.
This training portfolio is therefore a prerequisite for anyone seeking effective management leadership or currently working in a leadership position in their organization and is directly targeted at:
1. Senior job holders, executives and managers looking for excellence.
2. All officials from all departments and units of different institutions and private and governmental organizations.
3. Gentlemen members of the senior and middle management.
4. Department managers/regions, department heads.
5. Candidates for these positions that seek success in the face of labor pressures, difficult situations and excellence in performance behavior and work.
 
Objectives of the training program
 
Objectives of the training program
First : The overall objective of the training program :
Enriching and developing the participants’ experiences and hone their skills of etiquette skills and career protocol, promoting the literature of career dealing and developing public relations skills and outstanding service within work environments so that the participant acts efficiently and effectively enabling him, God willing, to succeed in positive interaction with his job, colleagues, superiors, subordinates and clients in order to achieve high productivity in his own work tasks and in his interaction with his team and organization.
Second : The detailed objectives of the training program :
At the end of this course, each trainee will be able to :
1. Give participants full knowledge of the concepts and basics of both etiquette and protocol.
‏
2. Give participants the necessary and internationally recognized knowledge and skills in dealing with dignitaries and official guests and at various local and international events, events and forums.
‏
3. Simplify the concepts of etiquette and protocol and explore their organic relationship to everyday individual behaviors.
‏
4. Clarify the extent of the relationship between the rules of etiquette and the international protocol and the principles and fundamentals of both Islamic culture, Arab customs, traditions and morals.
5. Give participants the knowledge and skills necessary to control the operational process within administrative work environments in order to achieve respect, efficiency and effectiveness of the practice of ethical systems (etiquette) in work environments.
6. Give participants the necessary knowledge and skills in organizing discussion and negotiation meetings, official meetings and official and public celebrations in accordance with etiquette rules and international protocol.
‏
7. Give participants the necessary skills in the field of social etiquette and develop their skills, to apply etiquette in their social lives and daily dealings and to face the various circumstances of the other party.
‏
8. Deepening the knowledge and skills development of participants in the practice and application of etiquette and protocol in the field of career work.
 
Cognitive and knowledge units of the training program
 
Knowledge and skill units of the training program :
Participants in this training program will learn the following training units :
The first training module: The art of etiquette (tariff, its origin, Its importance.
First: the general goal of the first training unit .
This unit aims to gain and develop the knowledge, skills, experiences and positive psychological trends of participants towards the art of etiquette, To enable them to understand and understand the importance of applying etiquette arts and taking into account career protocols in the success of institutional work in organizations and achieving their objectives.
Second: What the participants in the first training unit will learn
Participants in this training module will learn the following knowledge information:
1. Etiquette (tariff, origin, importance).
‏
2. The relationship of etiquette to Arab culture.
‏
3. Courtesy.
4. Simplicity, humility, smile.
‏
5. Handshake.
‏
6. Presentation and acquaintance.
‏
7. Talk to others (serious mistakes in talking).
‏
8. Speaking in a foreign language.
‏
9. Listening (gaining good listening skills).
‏
10. Respect appointments.
‏
11. Telephone talk and etiquette dealing with phone harassment.
‏
12. Culture of apology.
‏
13. Clothes.
14. The colors of the becht at parties, (the method of folding the bisht).
‏
15. I’d like to eat with a fork and a knife, how to deal with hard dishes, what to do if you’re given food you don’t know, big mistakes on the dining table, what to do if you get an important call when you’re on the official table, how to behave if you’re in an embarrassing position during the banquet, for example, to drop something on your clothes, for example, how to serve food according to the international system, how to cut fruit at formal parties, where to put the bag or glasses while eating, to prepare a formal table, Determine the primacy of seating guests, face major parties, when buffet parties are held, a reception for a national day or conference, an official dinner. And everything related to the table.
16. Social visits.
17. Gift (reception, presentation and choice of gift).
‏
18. Visit patients (patient handling, dealing with hospital management, patient gift etiquette).
‏
19. Itikit visit without an appointment (very special cases which are solace, patient, new neighbor).
‏
20. I’ve got elevators and escalator.
Training Unit II: The Art of Dealing with Presidents and Subordinates
First: the general goal of the second training unit .
This unit aims to develop the skills of the participant in dealing with the supervisors in accordance with the standards and literature of the job etiquette in order to achieve positive interaction with the moose and have with them a positive interactive relationship that achieves an efficient and effective working environment that contributes to achieving high productivity. .
Second: What the participants in the second training unit will learn
Participants in this training module will learn the following knowledge information:
1. Introduction to human relations (concept, importance, objectives, importance within the organization- their role in the quality of the administrative process)
2. What is communication and its types (what is communication its elements are important, its types, its means of oral, written, verbal, non-verbal communication, etc.).
3. The dynamics of the communication process (factors affecting the communication process negatively and positively. Rationalizing the behavior of communication workers. Methods and methods of identifying communication problems.
4. Effective communication (elements of effective communication and behaviors and reciprocal relationships and methods of dealing with behavioral attitudes and adapting complementary exchanges to achieve the effectiveness of communication and written listening and how to improve them and oral communication and achieve their effectiveness.
5. Communication barriers (obstacles in the message in his motives, understanding, inclinations or perception, obstacles in the message, obstacles in the means, obstacles in the future, obstacles in the communication environment).
6. Self-theory and its course in human relations (three-dimensional parts of the self – reciprocal, cross-border and hidden relationships).
7. Personality patterns and their role in human relationships (the concept of personal patterns – the role of personal patterns in human relations – how to employ personal patterns in the administrative process).
8. The general concept of human behavior (its characteristics – its motives – its results – analysis of human behavior and psychology – behavioral and personal skills to deal with colleagues, subordinates and clients . .
9. The art of dealing with customers (customer concept – the concept of the art of dealing – the system of dealing with the public and the initial impression – customer patterns and how to deal with them – how to face customer objections).
10. Applications of human relations skills in the administrative process (managing dialogue, meetings, time use and negotiation through the laboratory of effectiveness analysis in dealing (questionnaire).
11. Management leadership (its concept, the five types of management leadership, elements of administrative position, the importance of adopting multiple patterns of leadership, the pattern of values and convictions prevailing in society and its relationship to the effectiveness of positional leadership, the position factors affecting leadership and its overwork, the degree of maturity of subordinates and the leadership patterns they require, the impact of working conditions on the effective leadership style: The theory of the path of goals. The impact of positional factors on the reasons for the leader in making decisions: the model of participation in leadership. Positional leadership in attempts at strategic change.
12. Conflict management in the administrative system (mental impact strategies and factors affecting dealing with different human patterns and dealing with conflicts (practical situations).
13. Analysis of the causes of administrative work problems and classification of conflicts within the administrative environment.
14. Various administrative entrances in dealing with difficult problems and situations and facing work pressures.
15. The functions of managers and their relationships to physiological and psychological health and their relationship to the innovative thinking of the Arab director.
16. Internal and external sources of work pressures, causes, types, developments and how to deal with them.
17. The concept of difficult situations and how to deal with them and the leadership specifications required to face them and make decisions in difficult situations and effective delegation and its impact in the face of labor pressures and time management as an effective tool to face pressures.
18. Anxiety and its impact on morale and effective guidance to control the human soul in order to reduce stress and anxiety.
19. The concept and importance of negotiation (what is negotiation, the components of real negotiation, negotiation and sale, mental trends and estimates of negotiation management (concept and elements).
20. Scientific negotiation (concept of scientific negotiation, negotiating strategies, level of negotiation « your reputation precedes you », strategy (winner/winner), McCleland model of motivation, rules of negotiation, general principles of successful negotiations, procedural principles of sound negotiations, common knowledge about negotiations, practical implementation principles, principles of conduct, negotiating laws, easy negotiating rules, «bargaining (deal) organization», « principled negotiations », «procedures for principled negotiations»).
 

™IMAS

ضمن مفاهيم تصميم الأنظمة المنهجية في التدريب، تأتي مصفوفة IMAS كأداة من أدوات صناعة التدريب المعاصرة، والتي تتعامل مع آلية تجميع عناصر الحقيبة التدريبية في شكل متكامل ومتماسك لضمان توافق هذه العناصر مع تحقيق أهداف التدريب ورفع كفاءة الأداء مشارك ومدرب ومنظم. إنه يمكّن المطور من تطوير سيناريو تدريب احترافي مدروس جيدًا وإدارة وقت الجلسة التدريبية. يمكن للجلسة معالجة أي موضوع.

المؤسسة العامة للتدريب التقني والمهني

صممت منهجية خاصة بالجودة الداخلية في الوحدات التدريبية التابعة لها، حيث تشمل على خمسة معايير رئيسية، تتضمن الإدارة والقيادة، والمدربين، والخدمات المقدمة للمتدربين، والمناهج، وبيئة التدريب، وذلك بهدف تطوير جودة التدريب المقدم في المنشآت التدريبية لمواكبة حاجة سوق العمل المحلي.

™ISID

يعد أول برنامج من نوعه في تقييم وتصنيف الحقائب التدريبية ويهدف إلى أن يكون مرجعاً مهماً للشركات والمؤسسات لضمان جودة التدريب المقدم لكوادرها من أجل تطوير الأداء وتطويره وتحسينه. إن جعل هذه المعايير دولية ليس فقط لأنها منتشرة في أكثر من قارة واحدة ومئات البلدان والمنظمات، ولكن أيضًا لأنها متوافقة مع العديد. تقنيات أسترالية ويابانية وكندية وأمريكية.

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There are no reviews yet.

Be the first to review “Training bag: Career etiquette skills”

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Training bag: Career etiquette skills

The concept of business ethics and its importance :

Concept :
ETHICS generally refers to the ethical values and standards on which members of society are based for the purpose of distinguishing between what is right and what is wrong and seems to have developed these values and standards to form a civilized vessel for them over successive periods of time and in this context can look at primitive societies and their strict ethical standards, then industrial societies and their flexible renewable ethical standards and finally the global knowledge community and its relative ethical standards that accommodate this tremendous development in the overall economic, social and cultural conditions. and other technological.
There are many sources on which ethics are based in any society, and the importance of these relative sources and their ability to shape ethical standards and principles vary from society to society and from time to time, Religion, history, traditions, national and national culture, tribal and family formation, the emergence of reference groups, leaders, political parties, the media, their development and the scientific and practical experience of society are all sources that contribute to shaping business ethics in any society.
The development of the concept of ethics in business has been brushed aside :
The first is that the ethical standards and values of the objectives and objectives stated by business organizations are taken into account in the interests of all parties and do not violate the general rules and moral law of society.
Within the same direction, the Machiavelli principle could be (the end justifies the means)
It is so prevalent that immoral and illegal means, methods and methods are used to achieve legitimate, ethical and correct objectives.
The second is to include the correct ethical and behavioral standards as well as the objectives, objectives and means used to achieve these goals.
What is more complex here is how to find objective measurement criteria for non-financial and behavioral considerations in the decisions of business organizations, especially since many of these decisions cannot be analysed only by the cost and returns criteria associated with such decisions.
Importance:
Adherence to principles and ethical behaviour, whether at the individual level in employment, in a particular profession, group or business organization, is of paramount importance to different segments of society, as this strengthens adherence to the principles of correct and honest action and keeps the organization from seeing its interests with a narrow perspective that accommodates only specific criteria that are reflected in financial considerations that have short-term benefits but will certainly have a negative impact in the long term.
And in our developing and Islamic societies in particular Islam is considered the cultural and human vessel that presents high moral concepts In various aspects of life, individuals and organizations have derived from them the rules of work and codes of ethics theoretically at least acceptable and good, while the reality of the situation indicates that there is a big gap between this civilized vessel and the actual practices of these individuals and organizations, If we may find similar practices in the developed world, but on a smaller scale.
If we want to point out the most important benefits that business organizations can receive from their commitment to a valued ethical perspective at work that gives importance to this commitment, we can point out the following:
1– The traditional perspective of work, which sees a conflict between achieving the interests of the business organization of material profit and adherence to ethical standards, which have been presented as reducing efficiency within this traditional perspective, cannot be accepted. In the modern perspective, we find a positive correlation between the moral obligation and the financial returns of the organization, although not in the short term, it will certainly be clear in the long term.
2. Business organizations may be very costly as a result of ignoring adherence to ethical standards, and here comes the immoral behaviour that puts the organization in the face of many lawsuits and sometimes even criminality, especially if the organization goes too far and focuses heavily on the principle of majority and the economic model away from socio-ethical economic orientation.
Strengthening the organization’s reputation in the local, regional and international environment also has a positive impact on the organization.
4– Modern trends consider that ignoring ethics at work is an exodus towards narrow self-interest, while adherence to the ethical dimensions of work places them within the framework of enlightened self-interest and it is well known that negative reactions to immoral behaviour may arise from competitors, the Government and other segments of society, thereby damaging the organization’s reputation in the long run.
5– Obtaining international certificates and special work privileges is accompanied by the organization’s commitment to many ethical standards within the framework of production, distribution, consumption, use, recognition of privacy, honest work, mutual trust, accuracy and validity of information.
This training bag :
We at The Success Skills Foundation for Human Development as an Arab training experience house specializing in providing training and advisory programs in the field of human development administrative and educational we found that we must design a training bag to meet this functional need in the field of functional etiquette applications.
Where this training bag works to provide a comprehensive knowledge visualization of the skills of job etiquette in the work environment, This bag is not limited to this presentation of the cognitive side of the enriching, Rather, it goes beyond it to practical experiences from actual practices from our training and educational expertise that we transfer to participants in the training program.
This experience provided by this training bag coincides with the directions of the Foundation for Success Skills for Human Development, which takes care of the synergy of the theoretical and applied aspects in the context of practical training finds a place in theoretical thinking and practice in the training room.
And in light of this trend, The skills of success look forward to providing a training bag in which participants find what they are weighing, and what they benefit from in their educational practices.
We look forward to this training bag, and other products we produce in the Foundation of Success Skills for Human Development, An entry point for a broader and in-depth dialogue leading to the creation of interactive educational climates that lead to a shift in the educational process as a whole, And what is happening in the classroom in particular in its social context in all its dimensions.
We have focused at The Success Skills Foundation for Human Development to be a fun and useful course and therefore in a physical training operator in which the participant learns and practices active learning in order to effectively learn the skills of functional etiquette in an environment similar to the reality of administrative and functional practices in his work environment.
Here we invite you to know the specifications of the training bag.
Targeted from the training program
 
This training bag is a prerequisite for all new administrative or employees who wish to exercise or supervise leadership management work:
This training portfolio directly targets administrative leaders working at all the highest, middle, supervisory and executive levels working in the field of administrative leadership (women’s men), It also focuses on preparing second-row leaders to carry out their leadership tasks and preparing them for effective leadership.
This training portfolio is therefore a prerequisite for anyone seeking effective management leadership or currently working in a leadership position in their organization and is directly targeted at:
1. Senior job holders, executives and managers looking for excellence.
2. All officials from all departments and units of different institutions and private and governmental organizations.
3. Gentlemen members of the senior and middle management.
4. Department managers/regions, department heads.
5. Candidates for these positions that seek success in the face of labor pressures, difficult situations and excellence in performance behavior and work.
 
Objectives of the training program
 
Objectives of the training program
First : The overall objective of the training program :
Enriching and developing the participants’ experiences and hone their skills of etiquette skills and career protocol, promoting the literature of career dealing and developing public relations skills and outstanding service within work environments so that the participant acts efficiently and effectively enabling him, God willing, to succeed in positive interaction with his job, colleagues, superiors, subordinates and clients in order to achieve high productivity in his own work tasks and in his interaction with his team and organization.
Second : The detailed objectives of the training program :
At the end of this course, each trainee will be able to :
1. Give participants full knowledge of the concepts and basics of both etiquette and protocol.
‏
2. Give participants the necessary and internationally recognized knowledge and skills in dealing with dignitaries and official guests and at various local and international events, events and forums.
‏
3. Simplify the concepts of etiquette and protocol and explore their organic relationship to everyday individual behaviors.
‏
4. Clarify the extent of the relationship between the rules of etiquette and the international protocol and the principles and fundamentals of both Islamic culture, Arab customs, traditions and morals.
5. Give participants the knowledge and skills necessary to control the operational process within administrative work environments in order to achieve respect, efficiency and effectiveness of the practice of ethical systems (etiquette) in work environments.
6. Give participants the necessary knowledge and skills in organizing discussion and negotiation meetings, official meetings and official and public celebrations in accordance with etiquette rules and international protocol.
‏
7. Give participants the necessary skills in the field of social etiquette and develop their skills, to apply etiquette in their social lives and daily dealings and to face the various circumstances of the other party.
‏
8. Deepening the knowledge and skills development of participants in the practice and application of etiquette and protocol in the field of career work.
 
Cognitive and knowledge units of the training program
 
Knowledge and skill units of the training program :
Participants in this training program will learn the following training units :
The first training module: The art of etiquette (tariff, its origin, Its importance.
First: the general goal of the first training unit .
This unit aims to gain and develop the knowledge, skills, experiences and positive psychological trends of participants towards the art of etiquette, To enable them to understand and understand the importance of applying etiquette arts and taking into account career protocols in the success of institutional work in organizations and achieving their objectives.
Second: What the participants in the first training unit will learn
Participants in this training module will learn the following knowledge information:
1. Etiquette (tariff, origin, importance).
‏
2. The relationship of etiquette to Arab culture.
‏
3. Courtesy.
4. Simplicity, humility, smile.
‏
5. Handshake.
‏
6. Presentation and acquaintance.
‏
7. Talk to others (serious mistakes in talking).
‏
8. Speaking in a foreign language.
‏
9. Listening (gaining good listening skills).
‏
10. Respect appointments.
‏
11. Telephone talk and etiquette dealing with phone harassment.
‏
12. Culture of apology.
‏
13. Clothes.
14. The colors of the becht at parties, (the method of folding the bisht).
‏
15. I’d like to eat with a fork and a knife, how to deal with hard dishes, what to do if you’re given food you don’t know, big mistakes on the dining table, what to do if you get an important call when you’re on the official table, how to behave if you’re in an embarrassing position during the banquet, for example, to drop something on your clothes, for example, how to serve food according to the international system, how to cut fruit at formal parties, where to put the bag or glasses while eating, to prepare a formal table, Determine the primacy of seating guests, face major parties, when buffet parties are held, a reception for a national day or conference, an official dinner. And everything related to the table.
16. Social visits.
17. Gift (reception, presentation and choice of gift).
‏
18. Visit patients (patient handling, dealing with hospital management, patient gift etiquette).
‏
19. Itikit visit without an appointment (very special cases which are solace, patient, new neighbor).
‏
20. I’ve got elevators and escalator.
Training Unit II: The Art of Dealing with Presidents and Subordinates
First: the general goal of the second training unit .
This unit aims to develop the skills of the participant in dealing with the supervisors in accordance with the standards and literature of the job etiquette in order to achieve positive interaction with the moose and have with them a positive interactive relationship that achieves an efficient and effective working environment that contributes to achieving high productivity. .
Second: What the participants in the second training unit will learn
Participants in this training module will learn the following knowledge information:
1. Introduction to human relations (concept, importance, objectives, importance within the organization- their role in the quality of the administrative process)
2. What is communication and its types (what is communication its elements are important, its types, its means of oral, written, verbal, non-verbal communication, etc.).
3. The dynamics of the communication process (factors affecting the communication process negatively and positively. Rationalizing the behavior of communication workers. Methods and methods of identifying communication problems.
4. Effective communication (elements of effective communication and behaviors and reciprocal relationships and methods of dealing with behavioral attitudes and adapting complementary exchanges to achieve the effectiveness of communication and written listening and how to improve them and oral communication and achieve their effectiveness.
5. Communication barriers (obstacles in the message in his motives, understanding, inclinations or perception, obstacles in the message, obstacles in the means, obstacles in the future, obstacles in the communication environment).
6. Self-theory and its course in human relations (three-dimensional parts of the self – reciprocal, cross-border and hidden relationships).
7. Personality patterns and their role in human relationships (the concept of personal patterns – the role of personal patterns in human relations – how to employ personal patterns in the administrative process).
8. The general concept of human behavior (its characteristics – its motives – its results – analysis of human behavior and psychology – behavioral and personal skills to deal with colleagues, subordinates and clients . .
9. The art of dealing with customers (customer concept – the concept of the art of dealing – the system of dealing with the public and the initial impression – customer patterns and how to deal with them – how to face customer objections).
10. Applications of human relations skills in the administrative process (managing dialogue, meetings, time use and negotiation through the laboratory of effectiveness analysis in dealing (questionnaire).
11. Management leadership (its concept, the five types of management leadership, elements of administrative position, the importance of adopting multiple patterns of leadership, the pattern of values and convictions prevailing in society and its relationship to the effectiveness of positional leadership, the position factors affecting leadership and its overwork, the degree of maturity of subordinates and the leadership patterns they require, the impact of working conditions on the effective leadership style: The theory of the path of goals. The impact of positional factors on the reasons for the leader in making decisions: the model of participation in leadership. Positional leadership in attempts at strategic change.
12. Conflict management in the administrative system (mental impact strategies and factors affecting dealing with different human patterns and dealing with conflicts (practical situations).
13. Analysis of the causes of administrative work problems and classification of conflicts within the administrative environment.
14. Various administrative entrances in dealing with difficult problems and situations and facing work pressures.
15. The functions of managers and their relationships to physiological and psychological health and their relationship to the innovative thinking of the Arab director.
16. Internal and external sources of work pressures, causes, types, developments and how to deal with them.
17. The concept of difficult situations and how to deal with them and the leadership specifications required to face them and make decisions in difficult situations and effective delegation and its impact in the face of labor pressures and time management as an effective tool to face pressures.
18. Anxiety and its impact on morale and effective guidance to control the human soul in order to reduce stress and anxiety.
19. The concept and importance of negotiation (what is negotiation, the components of real negotiation, negotiation and sale, mental trends and estimates of negotiation management (concept and elements).
20. Scientific negotiation (concept of scientific negotiation, negotiating strategies, level of negotiation « your reputation precedes you », strategy (winner/winner), McCleland model of motivation, rules of negotiation, general principles of successful negotiations, procedural principles of sound negotiations, common knowledge about negotiations, practical implementation principles, principles of conduct, negotiating laws, easy negotiating rules, «bargaining (deal) organization», « principled negotiations », «procedures for principled negotiations»).
 

™IMAS

ضمن مفاهيم تصميم الأنظمة المنهجية في التدريب، تأتي مصفوفة IMAS كأداة من أدوات صناعة التدريب المعاصرة، والتي تتعامل مع آلية تجميع عناصر الحقيبة التدريبية في شكل متكامل ومتماسك لضمان توافق هذه العناصر مع تحقيق أهداف التدريب ورفع كفاءة الأداء مشارك ومدرب ومنظم. إنه يمكّن المطور من تطوير سيناريو تدريب احترافي مدروس جيدًا وإدارة وقت الجلسة التدريبية. يمكن للجلسة معالجة أي موضوع.

المؤسسة العامة للتدريب التقني والمهني

صممت منهجية خاصة بالجودة الداخلية في الوحدات التدريبية التابعة لها، حيث تشمل على خمسة معايير رئيسية، تتضمن الإدارة والقيادة، والمدربين، والخدمات المقدمة للمتدربين، والمناهج، وبيئة التدريب، وذلك بهدف تطوير جودة التدريب المقدم في المنشآت التدريبية لمواكبة حاجة سوق العمل المحلي.

™ISID

يعد أول برنامج من نوعه في تقييم وتصنيف الحقائب التدريبية ويهدف إلى أن يكون مرجعاً مهماً للشركات والمؤسسات لضمان جودة التدريب المقدم لكوادرها من أجل تطوير الأداء وتطويره وتحسينه. إن جعل هذه المعايير دولية ليس فقط لأنها منتشرة في أكثر من قارة واحدة ومئات البلدان والمنظمات، ولكن أيضًا لأنها متوافقة مع العديد. تقنيات أسترالية ويابانية وكندية وأمريكية.

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Training bag: Career etiquette skills

Training bag: Career etiquette skills

Training bag: Career etiquette skills

Training bag: Career etiquette skills

Training bag: Career etiquette skills